Your privacy matters to us. This Privacy Policy explains exactly what personal data 499 Games collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no surprises.
499 Games is committed to protecting the privacy of every player who uses our platform. This Privacy Policy applies to all personal data collected through the 499 Games website, mobile app, and any other services we provide. It covers how we handle your data from the moment you register an account right through to the day you close it.
By registering an account on 499 Games, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not register or continue using the platform.
499 Games operates as an online gaming platform serving players in Bangladesh. As part of running the platform, we collect certain personal data from players in order to provide our services, process payments, prevent fraud, and comply with our legal obligations.
We take data privacy seriously. We do not sell your personal data to third parties. We do not share your information with advertisers. We collect only what we genuinely need to operate the 499 platform safely and fairly, and we hold it only for as long as necessary.
499 Games will never sell, rent, or trade your personal data to any outside company for marketing or commercial purposes.
The personal data we collect from 499 players falls into three main categories: information you provide directly, information generated by your use of the platform, and technical information collected automatically.
| Data Type | Why We Collect It | Required? |
|---|---|---|
| Name and phone number | Account creation and identity verification | Yes |
| Date of birth | Age verification (18+ requirement) | Yes |
| Mobile money number | Processing deposits and withdrawals | Yes |
| Betting history | Account management and dispute resolution | Automatic |
| Device and IP data | Fraud prevention and security | Automatic |
| Support communications | Resolving queries and improving service | When you contact us |
499 Games uses the personal data we collect for the following purposes:
We do not use your personal data for targeted advertising, and we do not share your data with advertising networks or data brokers.
499 Games processes your personal data on the following legal grounds:
499 Games does not sell your personal data. We share your data only in the following limited circumstances:
499 Games will never share your personal data with advertisers, data brokers, or any third party for commercial marketing purposes.
We retain your personal data for as long as your 499 account is active and for a reasonable period after account closure to meet our legal and regulatory obligations. The specific retention periods we apply are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after closure |
| Transaction records | 7 years from the date of each transaction |
| Betting history | Duration of account plus 2 years after closure |
| Support communications | 3 years from the date of the communication |
| Technical and device data | 12 months from collection |
| Identity verification documents | Duration of account plus 5 years after closure |
After the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you.
499 Games takes the security of your personal data seriously. We use industry-standard technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
While we take every reasonable precaution, no online platform can guarantee absolute security. If you believe your 499 account has been compromised, please contact [email protected] immediately.
You also play a role in keeping your account secure. Use a strong, unique password and never share your login credentials with anyone.
499 Games uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit the 499 website or use the app.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the 499 platform, but some features may not work as smoothly.
As a 499 Games player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected].
You can request a copy of the personal data 499 Games holds about you at any time.
If any of your data is inaccurate or incomplete, you can ask us to correct it.
You can request deletion of your personal data, subject to our legal retention obligations.
You can ask us to restrict how we use your data while a query or complaint is being resolved.
You can request your data in a structured, machine-readable format to transfer elsewhere.
You can object to certain types of data processing, including processing based on legitimate interests.
We will respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing a request. If we are unable to fulfil a request due to a legal obligation, we will explain why.
499 Games is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the 499 platform in any way.
If we discover that we have collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 499 Games, please contact us at [email protected] so we can investigate and take action promptly.
If you are a parent or guardian and believe your child has created a 499 account, contact [email protected] immediately. We will act quickly.
499 Games may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that affect how we use your personal data, we will notify registered players via the contact details held on their account. Your continued use of the 499 platform after a policy update constitutes your acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 499 Games handles your personal data, please get in touch with our team. We aim to respond to all privacy queries within 30 days.
Six core principles that guide how we handle every piece of data on the 499 platform.
Every connection between your device and 499 Games is encrypted with TLS. Your personal data and payment details are never transmitted in plain text.
499 Games will never sell, rent, or trade your personal data to any third party for commercial purposes. Your information stays within the 499 platform.
We collect only what we genuinely need to run your account and process your transactions. If we do not need it, we do not ask for it.
You can request a copy of everything 499 holds about you at any time. We will provide it within 30 days, free of charge, in a clear and readable format.
We do not hold your data indefinitely. Every category of data has a defined retention period, after which it is securely deleted or anonymised.
We use your activity data to look out for signs of problem gambling and to administer self-exclusion and deposit limit tools — always in your interest.
Now that you know how we handle your data, join thousands of Bangladesh players who trust 499 Games for a safe, fair, and private gaming experience.