499 Games — Terms and Conditions

01 Acceptance of Terms

By registering an account on 499 Games, accessing any part of the platform, or placing a bet, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. Your continued use of the 499 platform after any update to these terms constitutes acceptance of the revised version.

These Terms and Conditions apply alongside any additional rules, policies, or guidelines published on the 499 platform, including the Privacy Policy and the Responsible Gaming Policy. In the event of any conflict between these terms and any game-specific rules, the game-specific rules will apply to that game only.

02 Eligibility

To register and use the 499 Games platform, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or close family member of an employee of 499 Games or any of its affiliated companies.
• You must not have a previously closed or suspended 499 account that was terminated due to a breach of these terms.
• You must be registering as an individual acting on your own behalf, not as an agent or representative of any third party.

499 Games reserves the right to request proof of age or identity at any time. If a player is found to be under 18 years of age, their account will be immediately suspended, all winnings will be forfeited, and any deposited funds will be returned to the original payment source after verification.

03 Account Registration

Each player is permitted to hold only one account on the 499 Games platform. Creating multiple accounts — whether under the same name, the same phone number, the same device, or the same payment method — is strictly prohibited and will result in all associated accounts being suspended and any balances being forfeited.

Registration Requirements

When registering your 499 account, you must provide accurate and complete information. This includes your real name, a valid phone number, and any other details requested during the sign-up process. You are responsible for keeping your account information up to date. If your contact details change, you must update them in your account settings promptly.

Account Security

You are solely responsible for maintaining the confidentiality of your 499 account login credentials. Do not share your password with anyone. 499 Games will never ask you for your password via email, SMS, or any other channel. If you believe your account has been accessed without your authorisation, contact support immediately. 499 Games is not liable for any losses resulting from unauthorised access caused by your failure to keep your credentials secure.

• Use a strong, unique password for your 499 account.
• Enable two-factor authentication if available.
• Never log in to your 499 account on a shared or public device.
• Log out of your account after each session on a shared device.

04 Deposits and Withdrawals

All financial transactions on the 499 Games platform are processed through the 499 Wallet. Deposits and withdrawals are currently supported via bKash, Nagad, and Rocket. All transactions are conducted in Bangladeshi Taka (BDT).

Deposits

The minimum deposit amount on 499 is ৳100. Deposits are credited to your 499 Wallet within minutes of the transaction being confirmed by the payment provider. 499 Games does not charge any fees on deposits, though your mobile money provider may apply their own transaction charges.

You may only deposit funds from a payment account that is registered in your own name. Deposits from third-party accounts are not permitted and may result in the funds being returned and your account being reviewed.

Withdrawals

Withdrawal requests are processed by the 499 team as quickly as possible. The majority of withdrawals are completed within a few hours of the request being submitted. Withdrawals are sent to the same mobile money account used for your most recent deposit, unless you have updated your payment details through the account settings.

• Minimum withdrawal amount: ৳200.
• Withdrawals are only processed to accounts registered in your name.
• 499 Games may request identity verification before processing large withdrawals.
• Funds that were deposited but never used in gameplay may be subject to a review before withdrawal.

05 Bonuses and Promotions

499 Games offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the specific terms attached to each promotion, which will be published alongside the offer. The general rules below apply to all 499 bonuses unless a specific promotion states otherwise.

• Bonuses are credited to your 499 Wallet and may be subject to wagering requirements before they can be withdrawn.
• Wagering requirements must be met within the time period specified for each bonus. Unused bonus funds expire at the end of the qualifying period.
• Only one bonus may be active at a time unless a promotion explicitly states that it can be combined with other offers.
• 499 Games reserves the right to withdraw any bonus that was claimed through fraudulent means, including the use of multiple accounts.
• Bonuses are non-transferable and have no cash value until wagering requirements have been fully met.
• 499 Games reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

06 Gameplay Rules

All games available on the 499 platform are governed by their individual game rules, which are accessible within each game section. By placing a bet on any 499 game, you confirm that you understand and accept the rules of that game.

499 Games uses certified random number generators for all virtual games and works with licensed live dealer providers for live casino tables. The outcomes of all games are determined fairly and cannot be influenced by 499 Games or any third party.

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a technical fault during a game round, the round may be declared void and all stakes returned to players' wallets.
• 499 Games reserves the right to void any bet that was placed as a result of a software error, pricing error, or any other technical malfunction.
• Any attempt to manipulate game outcomes through software exploits, collusion, or any other method will result in immediate account suspension.

07 Responsible Gaming

499 Games is committed to promoting responsible gaming across the entire platform. We provide tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available to every registered player through the account settings.

If you feel that your gaming is becoming a problem, we strongly encourage you to use the self-exclusion feature or contact our support team for assistance. You can also find detailed guidance on the Responsible Gaming page.

08 Privacy and Data

499 Games collects and processes personal data in accordance with our Privacy Policy, which is available at Privacy Policy. By registering an account, you consent to the collection and use of your personal data as described in that policy.

Your personal data will never be sold to third parties. It is used solely for the purposes of operating your account, processing transactions, providing customer support, and complying with any applicable legal obligations. All data is stored securely using industry-standard encryption.

09 Account Suspension and Closure

499 Games reserves the right to suspend or permanently close any player account at any time if we have reasonable grounds to believe that:

• The player has breached any part of these Terms and Conditions.
• The player has provided false or misleading information during registration or at any subsequent point.
• The player has engaged in fraudulent activity, including chargebacks, bonus abuse, or collusion with other players.
• The player is under 18 years of age.
• Continued operation of the account poses a risk to the integrity of the 499 platform or to other players.

In cases where an account is suspended due to a suspected breach, 499 Games will conduct a review before making a final decision. If the account is closed as a result of a confirmed breach, any remaining balance may be forfeited depending on the nature of the violation.

Players who wish to close their own account voluntarily may do so by contacting support at [email protected]. Any remaining balance will be returned to your registered payment account after identity verification.

10 Limitation of Liability

499 Games provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

To the fullest extent permitted by applicable law, 499 Games shall not be liable for any loss or damage arising from:

• Interruptions to platform availability due to maintenance, technical faults, or circumstances beyond our control.
• Any loss of data or account information resulting from circumstances outside our reasonable control.
• Decisions made by players based on information displayed on the platform, including odds, game results, or promotional content.
• Any indirect, consequential, or incidental losses arising from the use of the 499 platform.

11 Changes to These Terms

499 Games reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. For significant changes, we will attempt to notify registered players via the contact details held on their account.

Your continued use of the 499 platform after any update to these terms constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the updated terms, you should stop using the platform and contact support to close your account.

12 Contact Us

If you have any questions about these Terms and Conditions, or if you need clarification on any point, please contact the 499 Games support team. We are available around the clock and will respond to your query as quickly as possible.

• Email: [email protected]
• FAQ: Visit our FAQ page for answers to common questions.
• Responsible Gaming: Responsible Gaming tools and guidance